Where possible, we aim to dispatch all purchases within 1-2 business days of you placing an order. In some cases, we are able to dispatch on the same day (for orders placed before 3pm). Delivery times will vary depending on your postage choice at checkout.
We generally ship all products by Royal Mail Parcels. This service generally doesn't require a signature on delivery, but if your parcel is too big for your letterbox and you aren't at home when your order is delivered, the postman will leave a red 'Sorry, we missed you' card which provides instructions on how to arrange for redelivery or collection from your local sorting office.
If you do not receive your item, or it is damaged upon arrival, please contact us as soon as possible. In 99% of cases, we find that missing items end up at the local delivery office and the red 'Sorry we missed you' card has either not been left or has disappeared. We advise that you check with your local delivery office if you are expecting to receive an order that has yet to arrive.
We take great care in ensuring that all orders arrive in perfect condition. Unframed prints may be shipped either in sturdy poster tubes or flat depending on paper thickness and size. Framed prints are shipped securely in sturdy cardboard packaging with protective padding.
Your order should arrive in perfect condition. If there are any signs of damage to your order in transit, please contact us as soon as possible.