The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
By visiting this website, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (Act) and the EU General Data Protection Regulation (GDPR), the data controller is Brightpie Limited, a company registered in England and Wales under company number 8820048. The registered office is at The Miller House, Munslow, Craven Arms, SY7 9ET. We are a registered data controller with the Information Commissioner's Office (registration number ZA337740).
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The information we collect
We will collect and process data provided by you when filling out and submitting forms on our website, interacting with the website, or corresponding with us by e-mail, post or telephone. The information you give us may include your name, address, telephone number and email address.
Payment information (card details, billing addresses etc.) submitted for the purchase of products will be processed by a third party payment service; Braintree Payments or Paypal, depending on the service you select. The payment information that we hold ourselves is your name, address, transaction ID, products purchased and the payment amount. We are required to retain your basic personal information for a minimum of six years, after which time it will be destroyed.
You can read the privacy policies for our payment providers here:
Why are we collecting information?
We need this information in order to fulfil our obligations as a supplier in line with our contract to you as a customer. We would also like to use this information to help improve our service to you through website improvements and product refinements. We would also like to be able to inform you of future offers, news and similar products.
Who is collecting information
How we collect informationInformation is collected when you submit a form on our website. Anonymous information is also collected in the background as you browse our website.
How the information is used
All the information that we collect or receive may be used by us in the following ways:
- To fulfil any contractual obligations made between us, for example, to prepare and dispatch orders.
- To provide you with information about our goods and services that are relevant to those you have already purchased or enquired about.
- To notify you about changes to our products or services.
- To administer our website, including troubleshooting, analytical research and statistical purposes.
- To improve our website to ensure it works as expected and is presented in an effective manner.
- To enable us to keep the website safe and secure.
- To monitor the effectiveness of our marketing campaigns.
- To comply with our record-keeping obligations as set by local authorities.
We will combine the information we receive directly with information we receive from any other sources, and use that data according to the list above.
Any personal data processed by us is processed in the UK, but our websites are hosted by external companies within the European Union. No third parties have access to that information unless required by law. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
What are your rights?
If at any point, you would like to find out what information we hold about you, or would like it to be corrected or deleted, you may contact our Data Protection Officer who will handle the matter. If you are not satisfied with our response, or believe that we are processing your personal information in a way that is not in accordance with the law, you can complain to the Information Commissioner's Office (ICO).
Our Data Protection Officer is Edward Povey, and you can contact him at email@example.com.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses]. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further InformationData Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 - The Guide
v.2.0 May 2018 Edited & customised by: BrightPie Limited.
Registered address: The Miller House, Munslow, Craven Arms SY7 9ET.